Red Toad Software ("we," "us," or "our") operates the Red Toad AI Voice Agent platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
We collect information that you provide directly to us, including:
We are fully committed to compliance with the Health Insurance Portability and Accountability Act (HIPAA). All Protected Health Information (PHI) is encrypted in transit and at rest using industry-standard AES-256 encryption. We maintain Business Associate Agreements (BAAs) with all healthcare clients.
We use the information we collect to:
We implement enterprise-grade security measures including end-to-end encryption, secure data centers, role-based access controls, and regular security audits. Our infrastructure is SOC 2 Type II compliant.
We retain call recordings and transcripts for the period specified in your service agreement, typically 90 days unless otherwise configured. You may request deletion of your data at any time.
We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information with trusted service providers who assist us in operating our platform, subject to appropriate confidentiality agreements.
You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time by clicking the unsubscribe link in any email.
If you have questions about this Privacy Policy, please contact us at privacy@redtoadsoftware.com or write to: Red Toad Software, Newark, DE.